Scantron instructions: identify the letter of the choice that best completes the statement or answers the question and bubble it in on the scantron answer sheet.

"Ms." and "Mr." appropriate greetings on personal-business letters?

Convenient:
1."ss", " ds" and "qs" where on personal-business letters?

Personal-business letters: used when?
    in block format? yes

    opening four elements are

    salutation define, spacing and format

    complimentary close defin, spacing and format?